Return Policy

We want you to be completely satisfied with your purchase from Slick Moves. If, for any reason, you are not happy with the product you received, we offer a 100% money-back guarantee within 30 days of your purchase date.

We are committed to providing products of the highest quality, and we comply with the consumer guarantees as outlined in the Australian Consumer Law. Your rights under these guarantees are in addition to any warranty or return rights you have under our policies.

Conditions for Return:

Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Timeframe: The return request must be initiated within 30 days from the date of purchase.

Unused Product: To be eligible for a refund, you must return the unused portion of the product to Slick Moves for batch testing, if requested, before the refund is initiated.

Batch Testing: In certain cases, we may request the return of the unused portion of the product for batch testing. This is to ensure the quality and safety of our products. If batch testing is requested and the customer is unwilling or unable to provide the unused portion, a refund may not be issued.

Initiating a Return:

To initiate a return, please contact our customer service by clicking here Provide your order number and the reason for the return. Our customer service team will guide you through the return process.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Contact Information:

If you have any questions or concerns regarding our Return Policy or if you wish to exercise your rights under the Australian Consumer Law, please feel free to contact our customer service here