100% Satisfaction Guarantee

Terms and Conditions

Updated: 25/08/2024

At Slick Moves, we stand behind the quality of our products and are committed to ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase of Slick Moves Anti Chafe Balm, you are eligible for a full refund of the purchase price, less any freight charges. Please read the following terms and conditions carefully to understand our satisfaction guarantee policy.

1. Eligibility

• The 100% satisfaction guarantee applies only to purchases of Slick Moves Anti Chafe Balm made directly from our official website or through authorized retailers.
• This guarantee is available to the original purchaser only and is non-transferable.
• To qualify for a refund, the product must have been used in accordance with the instructions provided on the packaging.

2. Refund Process

• To request a refund, please contact our customer service team within 30 days of your purchase date via our contact us page.
• You must provide proof of purchase, such as an order confirmation, receipt, or invoice.
• You may be require to return any unused portion of the product to us prior to your claim being approved.  Return shipping cost will be at the customers expense.
• Once your refund request is approved, we will issue a refund of the purchase price, less any freight charges, to your original payment method.
• Please allow up to 21 business days for the refund to be processed and reflected in your account.

3. Return of Product

• You may be required to return the product, even if partially used, as part of the refund process. If this is necessary, you will receive instructions on how to return the product.
• Return shipping costs are the responsibility of the customer and are non-refundable.

4. Exclusions

• This guarantee does not apply to products purchased from unauthorized sellers or through third-party marketplaces.
• The guarantee does not cover damages caused by misuse, improper storage, or alterations to the product.
• Freight charges associated with the original purchase are non-refundable.

5. Limitation of Liability

• Slick Moves shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use the product.
• The acceptance of the your satisfaction guarantee is at the full discretion of Slick Moves and our decision is final.  No further claims of any kind can be made beyond this.
• Our total liability under this guarantee shall not exceed the original purchase price of the product.

6. Changes to Terms and Conditions

• Slick Moves reserves the right to modify or discontinue this satisfaction guarantee at any time, without prior notice. Any changes will not affect the rights of customers who have already made a purchase.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Australia.

If you have any questions about our 100% satisfaction guarantee, please contact our customer service team here.